{"version":"1.0","provider_name":"Pema e Jetes","provider_url":"http:\/\/pemaejetes.org.al","author_name":"tanush","author_url":"http:\/\/pemaejetes.org.al\/index.php\/author\/tanush\/","title":"7 contact center trends for 2024 and beyond - Pema e Jetes","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"HUSpJe6bfA\"><a href=\"http:\/\/pemaejetes.org.al\/index.php\/2024\/10\/07\/7-contact-center-trends-for-2024-and-beyond\/\">7 contact center trends for 2024 and beyond<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"http:\/\/pemaejetes.org.al\/index.php\/2024\/10\/07\/7-contact-center-trends-for-2024-and-beyond\/embed\/#?secret=HUSpJe6bfA\" width=\"600\" height=\"338\" title=\"&#8220;7 contact center trends for 2024 and beyond&#8221; &#8212; Pema e Jetes\" data-secret=\"HUSpJe6bfA\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=http:\/\/pemaejetes.org.al\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"Purpose-built AI builds better customer experiences This integration results in faster, more accurate resolutions, reduces the need for human intervention, and boosts operational efficiency. In August, it found that \u2013 across the contact center space \u2013 only 14 percent of customer service issues are fully resolved by a company\u2019s self-service channel. Customer experience is on [&hellip;]"}